Terms and conditions

Identity and acceptance

The provider is [PENDING: LEGAL NAME], tax ID [PENDING: RFC], located at [PENDING: REGISTERED ADDRESS], National Tourism Registry number [PENDING: RNT NUMBER], contact email [PENDING: EMAIL].

By using the website or confirming a booking, the traveler acknowledges having read and accepted these terms.

Nature of the services

Pasaje designs, coordinates, and markets group trips to music festivals. It may act as organizer or intermediary for independent airlines, hotels, carriers, insurers, venues, and event organizers.

Only the services described in the trip listing and confirmation are included. Destinations marked “coming soon” are not confirmed offers.

Eligibility and traveler information

You must be at least 18 years old to book and travel with Pasaje. All information must be accurate and match your official documents.

Costs or consequences caused by incorrect, incomplete, or late information are the traveler’s responsibility.

Booking and confirmation

Submitting a form, receiving an access link, or creating an account does not by itself constitute payment or final confirmation.

A booking is confirmed when Pasaje accepts the request, receives and identifies the required deposit, and sends written confirmation.

Prices and payments

Prices are stated in Mexican pesos. The initial deposit is $4,500 MXN per person unless a trip states otherwise, and it is applied toward the total package price.

The remaining balance follows each trip’s payment schedule. [PENDING: DEFINE INCLUDED TAXES, PAYMENT METHODS, DEADLINES, AND LATE-PAYMENT CONSEQUENCES].

Cancellations, transfers, and rescheduling

Payments are final and non-refundable when the traveler requests the cancellation.

A booking may be transferred if requested in writing, the replacement traveler meets all requirements, suppliers permit the change, and all fare differences, penalties, and administrative costs are paid. A transfer is valid only after written confirmation from Pasaje.

Requests must be submitted at least [PENDING: NUMBER OF DAYS] before departure and carry an administrative fee of [PENDING: AMOUNT OR RULE].

If Pasaje cancels or cannot operate the original trip, it may offer new dates, an alternative destination, or credit toward another trip, seeking equivalent value. This does not restrict refund or compensation rights available under Mexican law when the cancellation is attributable to Pasaje.

Itinerary and supplier changes

Schedules, flights, hotels, transport, venues, and activities may change because of suppliers, authorities, organizers, weather, or circumstances outside Pasaje’s reasonable control.

Pasaje will communicate material changes and seek alternatives of equivalent category and value.

Passport, visas, and documents

Each traveler is responsible for passports, visas, permits, insurance, and applicable immigration or health requirements. Passports must remain valid for at least six months after the scheduled return to Mexico unless the destination requires longer.

Failure to obtain the required documents on time does not create a right to a refund. Pasaje’s guidance is general and does not replace official information.

Shared rooms

Pasaje may suggest a roommate based on availability and [PENDING: MATCHING CRITERIA]. Personal compatibility is not guaranteed.

If matching is not possible, [PENDING: SUPPLEMENT, REASSIGNMENT, OR AVAILABLE OPTION] will apply.

Conduct and safety

Travelers must follow local law and supplier rules. Pasaje may remove anyone engaging in violence, harassment, discrimination, damage, illegal activity, or conduct that endangers the group.

[PENDING: DEFINE FINANCIAL AND LOGISTICAL EFFECTS OF REMOVAL FROM THE GROUP].

Referral program

A stamp is awarded when a new customer uses the account holder’s code on their first booking and completes the deposit for a valid reservation. Every three stamps create a 10% reward for the eligible remaining balance of the holder’s next trip.

Each reward expires after 12 months, is limited to one per booking, does not reduce the deposit, and has no cash value. Rewards may accumulate for separate trips. Pasaje will reverse stamps and discounts tied to reversed payments and may void self-referrals, duplicate accounts, fraud, or misuse.

Support, complaints, and law

For questions or complaints, email [PENDING: EMAIL] or call [PENDING: PHONE]. Estimated response time: [PENDING: BUSINESS DAYS].

These terms are governed by Mexican law without limiting consumer rights. PROFECO adhesion-contract registration: [PENDING: NUMBER OR STATUS].