Privacy policy

Controller

[PENDING: LEGAL NAME], located at [PENDING: ADDRESS], is responsible for processing your personal information. Privacy contact: [PENDING: EMAIL].

Information we collect

• Name, email, phone number, language, and departure city.
• Account, booking, room, payment, and referral information.
• Communications with Pasaje and technical data needed to operate the site.
• Travel documents and an emergency contact after deposit.
• [PENDING: CONFIRM WHETHER MEDICAL, DIETARY, OR ACCESSIBILITY INFORMATION WILL BE COLLECTED].

Necessary purposes

• Process requests, create accounts, and administer bookings.
• Coordinate flights, lodging, tickets, transfers, and assistance.
• Collect and reconcile payments, operate referrals, and prevent fraud.
• Meet legal, tax, and administrative obligations.

Optional communications

With consent, we may send trip announcements, promotions, and surveys. You may opt out through [PENDING: OPT-OUT METHOD] or by emailing [PENDING: EMAIL].

Suppliers and transfers

We may share strictly necessary data with airlines, hotels, carriers, ticket providers, payment processors, email services, technology infrastructure, insurers, and authorities. Some may be outside Mexico.

[PENDING: CONFIRM FINAL SUPPLIER LIST AND TRANSFERS REQUIRING CONSENT].

Retention and deletion

We retain personal information for no more than five years after the last interaction, booking, or service. It will then be securely deleted or anonymized.

Where a legal, tax, contractual, or active-claim obligation requires longer retention, only necessary information will be retained and deleted when that obligation ends. Travel documents may be deleted earlier when no longer required.

Security

We apply reasonable administrative, technical, and physical safeguards against loss, unauthorized access, alteration, or disclosure. No system is completely infallible.

Cookies

We use cookies and similar technologies required for the website to function. They maintain sessions, protect accounts, remember language, and retain light or dark theme preferences. We do not use advertising cookies.

You may block or delete cookies in your browser, but disabling required cookies may prevent login and booking management from working. If non-essential cookies are added, we will update this policy and request consent when required.

ARCO rights

You may request access, correction, cancellation, or objection, or withdraw consent, by emailing [PENDING: PRIVACY EMAIL]. Include your name, contact method, the right being exercised, and information needed to locate your data.

Changes and contact

Updates will be published on this page. For privacy questions, email [PENDING: EMAIL] or visit [PENDING: ADDRESS].